Questions & Answers

1. Do I have to pay to get Internet access at maxspot® hotspots?

No. Internet access is provided for free at every maxspot® hotspot. You just need to sign up (once) in order to get an user account in the maxspot® community. Using this account you can log into the system to gain free access to the Internet at every maxspot® hotspot world-wide.

2. Are there any blocked services or blocked web sites at a hotspot?

No. maxspot® hotspots provide a full, uncensored Internet access.

However, the hotspot owner can reduce the available bandwidth for file-transfer services in order to reserve bandwidth for time-critical applications such as Internet telephony or streaming media or block services such as P2P completely. Furthermore, most hotspot owners deny access to their local network infrastructure.

In case of T-Online as the access point's Internet provider this can sometimes affect the POP mail services of T-Online in general. If this is the case, please use the web interface to your T-Online mailbox rather than your native mailer program.

In the past, some hotspot owners did even block popular sites for reasons not known to us.

If you need more information about a hotspot's blocking policy, please ask the hotspot owner directly.

3. Can I use a secure VPN connection to my company's network?

You not only can use virtual private network (VPN) connections with our hotspots, you actually should use VPN or SSL-encrypted connections when exchanging private data. VPN products are available through our partners and third party companies. Please note that we do not support proprietary VPN products based on L2TP such as Microsoft VPN. We strongly suggest that you get a free alternative such as OpenVPN, which is available for Windows, MacOS and UNIX/Linux systems.

4. Why am I being logged out automatically after 15 minutes of inactivity?

The hotspot checks whether your notebook is still alive by sending it short data packets ("pings") at a regular interval. If your notebook does not respond for 15 minutes you will be logged out automatically. If you use a personal firewall and have denied incoming ICMP traffic, your notebook does not respond to those heartbeat messages from the hotspot, so it assumes that you have left the location and terminates your session.

The solution is to turn off your personal firewall. You do not need such a firewall, since the hotspot protects your system already.